Warranties & Returns

Last updated: 10 Nov 2025

Summary

  • Change-of-mind: Return within 7 days, unopened and unused, for refund/credit.
  • DOA (dead-on-arrival): Report within 7 days of delivery for a free replacement/credit.
  • Warranty claims: Covered per manufacturer terms (typically 12–36 months).
  • Returns method: Door-to-door courier only (no collections).

Who we serve

Our policy is designed for solar installers and electricians. Keep original packaging and serial labels for efficient assessments and RMA processing.

1) Change-of-Mind Returns (7 days)

  • Item must be unused, unopened, and in resellable condition with all accessories and packaging.
  • Return courier is at your cost. We’ll share a prepaid label on request, which we’ll deduct from your refund.
  • Opened goods may attract a 10% restocking fee if we can still resell them as “open box”.
  • Custom-cut cable, made-to-order assemblies, and consumables are non-returnable.

2) DOA / Wrong Item (7 days)

  • If your product is dead-on-arrival or you received the wrong item, notify us within 7 days of delivery with photos/video.
  • We’ll arrange courier pickup at our cost and send a replacement or credit once inspected.

3) Warranty Claims (Manufacturer)

Most products carry a manufacturer warranty (usually 12–36 months). Resolution may be repair, replacement, or credit at the manufacturer’s discretion.

  • What we need: Invoice number, serial number(s), installation details, photos, and a brief fault description (video if possible).
  • Assessment: 3–7 business days after we receive the item. Complex cases may require supplier bench-testing.
  • Courier: You cover inbound courier; if a defect is confirmed under warranty, we cover outbound shipping of the repaired/replaced unit.

Exclusions (common in our industry)

  • Damage from miswiring, incorrect protection, inadequate ventilation, water ingress, or physical abuse.
  • Damage due to lightning/surge where surge protection was not installed or specified.
  • Firmware tampering, non-approved modifications, or using products outside rated specs.
  • Consumables (e.g., fuses) after use, unless DOA.

4) How to Start a Return / RMA

  1. Email info@ampworks.co.za with subject RMA Request and include your order/invoice number, product code, serial, fault notes, and photos/video.
  2. We’ll issue an RMA number and the return address or a prepaid label (if applicable).
  3. Pack safely in original packaging with all accessories and write the RMA number on the box.
  4. Door-to-door courier only; we’ll confirm pickup or provide booking details.

5) Refunds & Processing

  • Refunds are made to the original payment method or store credit where preferred.
  • Allow 3–5 business days after assessment for refunds/credits to reflect (payment gateway timing may vary).

Packaging Tips

  • Use original foam/inserts where possible; heavy items need rigid outer cartons and corner protection.
  • Remove installed lugs and seal cable entries to prevent transit damage.

Legal

This policy operates alongside applicable manufacturer warranties and the South African Consumer Protection Act. Nothing here limits your statutory rights.

Questions?

Email info@ampworks.co.za or call 084 445 7051.