Refund policy

Refund & Returns Policy

We want you to be happy with your purchase. This policy explains delivery, returns, refunds and faulty-goods handling. It applies together with our Terms of Service and does not affect your rights under the Consumer Protection Act, 2008.

Delivery

  • Free delivery on orders over R1,500 (before VAT); standard delivery fees apply below this and are shown at checkout.
  • In-stock items are dispatched promptly. Special-order items are dispatched on a 3–5 working day lead time. You'll receive tracking details by email once your order is on its way.
  • Delivery timelines are estimates for main centres and may vary due to courier or stock factors beyond our control.

Returns

  • You may return an unused item in its original, undamaged packaging within 7 days of delivery for a refund or exchange.
  • To arrange a return, email hello@ampworks.co.za with your order number and reason. Please wait for return authorisation before sending anything back.
  • Return delivery costs for change-of-mind returns are for the customer's account. The item remains your responsibility until we receive it, so please use a trackable service.
  • Non-returnable: items cut, made or ordered specially to your requirements, and items that have been installed, energised or altered, unless they are defective.

Refunds

  • Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed to your original payment method, typically within 5–10 working days.
  • Refunds cover the price of the goods. Original delivery charges are non-refundable except where the return is due to our error or a defective item.

Faulty or incorrect items

  • If an item arrives damaged, defective or not as ordered, contact us within 7 days of delivery and we'll arrange a repair, replacement or refund at no cost to you, including return collection where applicable.
  • Products under manufacturer warranty that develop a fault within the warranty period are handled in line with the manufacturer's warranty terms and the Consumer Protection Act. Retain your invoice as proof of purchase.

Contact

Ampworks — 24 Kneen Road, Valhalla, Centurion · hello@ampworks.co.za · 084 445 7051

Last updated: July 2026.